General terms and conditions

§ 1 General

The following contract between the WORLD OF OILPAINTING and its customers is ruled by the General Terms and Conditions described hereafter. We reserve the right to change these terms and conditions at any time. Any modification coming from customers is not enforceable and does not have any effect on the existing contract.

The customer is required to provide details requested on the order form (name, address etc.) truthfully and as completely as possible. Any damage, expenses or loss of profit resulting from false or incorrect information provided by the customer, becomes the sole responsibility of the customer. If any part of these `General terms and conditions` are invalid (due to a specific law or by other means) the remaining parts of this agreement remain untouched.

§ 2 Contract and Order

Products presented by the WORLD OF OILPAINTING via the internet or other media do not constitute an order but are only a request for the customer to place such an order, which the WORLD OF OILPAINTING may in return accept or refuse without any justification. In any case, an order confirmation does not force the WORLD OF OILPAINTING to deliver the ordered products.

The customer is bound to the submitted order for a period of four weeks, this period starts on the day of order. From the day of the order, and until the expiration of the 4 weeks period, any order remains binding for a customer who, as a result, shall pay any outstanding invoice and accept any item(s) ordered.

The customer’s request may not be accepted by the WORLD OF OILPAINTING. The delivery of the ordered item(s) to the post office, parcel service or other delivery service representatives for delivery to the customer, is to be seen as the acceptance of the order by the WORLD OF OILPAINTING.

The customer’s requests will only be accepted based on the price list and the terms and conditions that are valid on the day of ordering.

The products selling prices displayed on WORLD OF OILPAINTING are VAT inclusive but do not include packaging, shipping and delivery costs.

Each customer receives an order confirmation by email, such email being the only document that will be communicated to him to confirm the acceptance by the WORLD OF OILPAINTING of his order. Such document only mentions the information sent by the customer, and related to the order processed on www.wooop.com | www.wooop.co.uk. General Terms and Conditions can be read, printed or downloaded from www.wooop.com | www.wooop.co.uk.

§ 3 Delivery

Shipping and Delivery costs are indicated in the payment and delivery conditions and are also mentioned in the order form. All standard payment and delivery terms apply.

WORLD OF OILPAINTING will not indemnify any customer for a damage caused by a late delivery due to circumstances beyond its control or any other circumstances affecting the courier company chosen by the WORLD OF OILPAINTING.

If the WORLD OF OILPAINTING for any reason cannot fulfill an order, no financial obligation arises for the WORLD OF OILPAINTING. Also, no right of recourse for the customer arises (except return of monies already paid).

The ordered goods will be packaged properly before being dispatched to the parcel service or post office. If your order should be damaged during transit, please inform us immediately.

The delivery of a product by the courier company is attempted on workdays only (Monday to Friday).

§ 4 Warranty

Obvious errors in workmanship of our products are to be announced in writing within 14 days after receipt of the commodity. Complaints should be addressed to the WORLD OF OILPAINTING by email or by contact form. The WORLD OF OILPAINTING will make its best efforts to establish a contact within 24 hours after receipt of the complaint. On accepted complaints we reserve the right to rework up to three times. The WORLD OF OILPAINTING will make its best efforts to repair such damage or ultimately replace the incorrect or defective merchandise, without any additional costs to the customer. Should the customer withdraw the complaint the merchandise will be considered as accepted and delivered.

The WORLD OF OILPAINTING is not liable for insignificant deviations of the delivered product compared to product descriptions. Insignificant deviations such as slight variations in colour, size and the substrate texture are expected due to the technology applied. Such insignificant deviations do not entitle the customer to return merchandise. Appearance of products can vary compared to on screen appearance due to different graphic cards, monitors or browsers. With handpainted oil paintings we may not be able to avoid small deviations in details of the motive.

All images shown on the website are reduced in quality, resolution and colours. This is due to technical reasons and does not influence the actual quality of the reproduction or art prints. For prints, colours and materials, the warranty can only be assumed based on the average durability of the materials.

§ 5 Returns and Cancellations

Right of revocation from this contract solely exists for standard products. Standard products are posters and art prints where sizes and materials are not changeable.

On Standard products, the WORLD OF OILPAINTING offers a 14-day return period for undamaged or unaltered merchandise. Each customer can cancel the contract on Standard products within two weeks without giving any reason by (a) informing WORLD OF OILPAINTING by mail, email, fax or the contact form on the web site and (b) by returning the product, unless the customer is acting as an agent or distributor for others. The two-week period begins with receipt of product. To qualify for the return the customer must send the cancellation and the product within the two-week period.

Products need to be shipped to the following address:

WORLD OF OILPAINTING
Beim gruenen Jaeger 3
20359 Hamburg
Germany

Returned products should be shipped in perfect condition and returned in the original packaging. On returns valued under 40 Euro (£35 or 45 Dollar) the customer is responsible for shipping charges if the ordered product matches the delivered product. Otherwise the return will be paid for by the WORLD OF OILPAINTING.

Returns are not accepted on any customised products with changeable size, customised frames or handmade oil paintings, because these products are produced and assembled based on the customer's choices.

§ 6 Property Rights

All products remain the property of the WORLD OF OILPAINTING until full payment has been received including all shipping charges.

A permission is required Customers are forbidden to copy, trade, sell, directly or through a third party, the products of the WORLD OF OILPAINTING.

§ 7 Copyright

All Images contained on this website are copyrighted property of their respective owners. All rights are reserved.

Duplication of our prints in any form is strictly prohibited. A permission is required for using our art prints in TV productions or other public releases.

§ 8 Applicable Law

Existing Standard terms and conditions are governed by the laws of Germany.